How Can WeHelp You?

Find answers to common questions or reach out to our support team

Frequently Asked Questions

Getting Started

How do I create an account?

Click 'Get Started' and choose whether you're a creator or fan. Complete the sign-up form with your email and create a secure password. You'll need to verify your email and age before accessing the platform.

What are the age requirements?

You must be 18 years or older to use Just4Blk. We require age verification for all users and may request government-issued ID to confirm your age.

Is Just4Blk available worldwide?

Just4Blk is currently available in countries where adult content platforms are legal. Some features may be limited based on your location due to local regulations.

For Creators

How much does Just4Blk charge creators?

Just4Blk takes only 10% of your earnings, meaning you keep 90% of everything you make. This is one of the lowest fees in the industry. Payment processing fees may apply.

When do I get paid?

Payouts are processed weekly, every Monday. You'll receive earnings from the previous week, minus our 10% platform fee. Minimum payout thresholds may apply.

What content can I upload?

You can upload photos, videos, text posts, and host live streams. All content must be original, created by consenting adults, and comply with our Terms of Service. We have zero tolerance for illegal content.

How do I set my subscription price?

Go to your Profile settings to set your monthly subscription price between $4.99 and $50. You can also offer different tiers with varying benefits and price points.

Do I need to file taxes on my earnings?

Yes, earnings from Just4Blk are taxable income. US creators earning over $600 will receive a 1099 form. International creators should consult local tax laws. We recommend keeping records of all earnings.

For Fans

How do subscriptions work?

When you subscribe to a creator, you're charged monthly for access to their content. Subscriptions auto-renew unless cancelled. You can manage all subscriptions from your dashboard.

What payment methods are accepted?

We accept major credit cards, debit cards, and select digital payment methods through our secure payment processors. All transactions are encrypted and secure.

Can I get a refund?

Due to the digital nature of content, all sales are generally final. Refunds may be issued for technical issues, duplicate charges, or fraudulent transactions at our discretion.

Is my payment information safe?

Yes. We use industry-leading payment processors and never store your full payment details. All transactions are encrypted and we're PCI compliant.

Safety & Privacy

How is my data protected?

We use SSL encryption, secure servers, and industry best practices to protect your data. We never sell your personal information. See our Privacy Policy for full details.

Can I remain anonymous?

You can use a stage name/username publicly. However, we require real identification for age verification and payment processing. This information is kept strictly confidential.

How do I report inappropriate content or behavior?

Use the report button on any content or profile, or email safety@melanvault.com. We investigate all reports promptly and take appropriate action to maintain a safe platform.

What if my content is stolen?

We take content theft seriously. File a DMCA takedown notice through our support team. We also use digital fingerprinting to help prevent unauthorized sharing.

Technical Issues

What browsers are supported?

Just4Blk works best on the latest versions of Chrome, Firefox, Safari, and Edge. Enable JavaScript and cookies for the best experience.

Why can't I upload my content?

Check your file size and format. Photos: JPG/PNG up to 10MB. Videos: MP4/MOV up to 1GB. Ensure you have a stable internet connection. Contact support if issues persist.

How do I reset my password?

Click 'Forgot Password' on the sign-in page. Enter your email and follow the reset link sent to your inbox. Check spam if you don't see it within 5 minutes.

Still Need Help?

Our support team is here to assist you with any questions or concerns

Email Support

Get a response within 24 hours

support@melanvault.com

Report Issues

Safety and content concerns

safety@melanvault.com

Response Times

General Support

24-48 hours

Safety Issues

2-4 hours

Payment Issues

Same business day